Refunds for Cancellation Prior to Trip Date
Chugach Powder Guides requires written notice of cancellation via certified mail or confirmed email. If we receive cancellation notice more than six months prior to your skiing date, all monies on account will be refunded less a 5% cancellation fee per seat. If cancellation notice is received less than six months prior to ski date, the deposit is non-refundable. If cancellation notice is received less than 90 days prior to ski date, all monies on account are non-refundable. All money on account is good for the current season only.
Refunds For Failure To Achieve Package Guarantees
Heli-ski packages are based on vertical achievement. Refunds are only issued when you do not attain the minimum vertical guarantee of your package for the following reasons:
- CPG does not fly with you due to inclement and unsafe flying weather.
- CPG does not fly with you due to a helicopter mechanical issue.
- CPG does not fly with you due to extraordinary safety concerns as defined by CPG.
See the "Vertical Footage Policy" for the rate of refund. No refunds are issued in part or in whole for unused days due to late arrival, early departure or any other reason. No refunds are issued for poor weather unless that weather impedes CPG's ability to fly. No refunds are issued for missed skiing due to skiing ability, fitness, equipment failure, or personal choice. If a skier becomes injured, ill or requests to leave the field prematurely for any reason, no refund will be issued.
Vertical Footage Policy
The rate CPG refunds if we do not achieve the minimum guaranteed vertical footage (based on above refund criteria) of each package is $50 per 1,000 vertical feet.
