What you need to know before your heli-ski adventure with CPG
We may be renowned the world over for our incredible heli-skiing terrain, but it's our attention to every detail of our guests' stay with us that truly sets us apart. We do everything we can to accommodate our guests' needs, changes, unforeseen mishaps and cancellations. Due the lead times required to effectively manage helicopter contracts and the costs associated with hospitality and guiding, cancellations are difficult to accomodate. We strongly recommend purchasing trip insurance. (See recommendation)
Payments and Deposits
To book your reservation with Chugach Powder Guides we require a 25% deposit for Single Days, Packages and Charter reservations (90 days prior to your first ski date the remaining balance is due). The deposit and a signed tour participant contract is required to confirm your reservation. Failure to pay the final balance by the due date may result in the cancellation of your reservation. CPG accepts all major credit cards, wire transfers, Paypal and checks. Please contact our office for any information you need to make a payment.
Client / Participant Responsibilities
1) All clients and participants will be required to follow the safety policies and procedures of Chugach Powder Guides as well as the guides' instructions during activities. 2) All clients and participants will be required to sign a Participant Release of Liability, Waiver of Claims, Assumption of Risks and Indemnity Agreement in favor of Chugach Powder Guides before departing on any trip or activity; and 3) each client or participant agrees and acknowledges when they sign up for Chugach Powder Guides activities that they have significant responsibility for their own safety and agree they are ULTIMATELY RESPONSIBLE for their own safety during participation in an activity.
Cancellation Policy
For customer cancellations, CPG requires written notice of cancellation via certified mail or confirmed email. 4-day semi-private and all private charter trip deposits are non-refundable after October 1st. Helicopter ski day trip deposits are non-refundable inside of 2 weeks from your trip. Any refunds on Credit Cards will be subject to a 5% cancellation fee. Refunds for checks and wires will have no fee.
Refund Policy
4-day semi-private packages and all private charters are based on helicopter flight time (Hobbs). Day skiing trips are based on vertical feet skied. Refund Rates are subject to the terms specified in the customer contract. Refunds are only issued when you do not attain the minimum flight hour or vertical foot guarantee of your trip for the following reasons: CPG does not achieve the Hobbs or Vertical Feet due to inclement or unsafe flying weather, a helicopter mechanical issue, or extraordinary safety concerns as defined by CPG. No refunds are issued in part or in whole for unused days due to late arrival, early departure or any other reason. No refunds are issued for unsatisfactory weather or snow conditions. No refunds are issued for missed skiing due to skiing ability, fitness, equipment failure, or personal choice. If a skier becomes injured, ill or requests to leave the field prematurely for any reason, no refund will be issued.
